http://repository.president.ac.id/xmlui/handle/123456789/1213 2026-04-20T13:58:07Z 2026-04-20T13:58:07Z Sunarto, Firdawanti http://repository.president.ac.id/xmlui/handle/123456789/11455 2023-05-23T09:04:45Z 2013-01-01T00:00:00Z

ANALYSIS OF THE INVENTORY MANAGEMENT IN A FIVE-STAR HOTEL IN JAKARTA (A CASE STUDY OF FOUR SEASONS HOTEL JAKARTA) Sunarto, Firdawanti Imbalance between supply and demand that happened in the hotel industry is quite become a problem for the hotel including the Four Seasons Hotel Jakarta. Supply here refers to the capability of the hotel to provide goods which will be needed for them to perform the service, while the demand here refers to the amount of occupancy of the hotel. Four Seasons Hotel Jakarta is one of the five-star hotels with strong-brand image and years of experience. Within the hotel itself, there are so many types of good that needs to be prepared during the process of delivering the service to the guests. Lacking for the raw material could distract the overall performance of delivering the service. Sometimes, of the core point of the problem is about “timing”. As for the service industry, time is gold. Those who can serve the better will win. Another possible reason could be because of human-error. Whatever the reason is, the issue of imbalance could harm the hotel if it’s not taken-care well. Maximizing the efficiency, effectiveness, sufficiency, and harmony would be very beneficial for the sake of the existence of the hotel. Therefore, finding a way out to get rid from the potential problem that impedes us to achieve the goal is necessary. This study will try to analyze the operational activity within the Four Seasons Hotel Jakarta including the supplying cycle and the problems that occur within the procurement activity. Because the researcher is using the qualitative approach for writing this thesis, the most suitable method for acquiring the data or information would be the interview method. The researcher constructs several interview questions that will be used to obtain the data from the respondent. The respondent itself will consist of eight people within the Purchasing Department. They are chosen as the respondent because they are directly involved with the procurement activity of the hotel. As for the result of the finding, the researcher found out that the imbalance between supply and demand especially for the case of Pens and Pencils with the logo is due to miscalculation and miscommunication among the employee which is very much related with the Store House. Therefore, inventory management here will play important role to become the solution of the problem. Applying the technology related to the inventory management system will be helpful in terms of keeping the inventory level safe and preventing the same problems keep re-occur.

2013-01-01T00:00:00Z Yuspa, Febriani http://repository.president.ac.id/xmlui/handle/123456789/4416 2021-09-23T07:22:53Z 2013-01-01T00:00:00Z

THE ANALYSIS OF SERVICE QUALITY DIMENSIONS INFLUENCES TOWARD CUSTOMER SATISFACTION OF PEOPLE IN LIPPO CIKARANG IN USING BCA ATM/DEBIT CARD Yuspa, Febriani This research presents to analyze the influences of service quality dimensions towards customer satisfaction in using BCA Debit/ATM card. The highest usage of Debit/ATM card makes the commercial banks as the card issuer in Indonesia are compete each other to give an excellent service to the customers.This research was done using questionnaires to the BCA Debit/ATM card holders in Lippo Cikarang. To analyze the data, researchers using statistics tool which is multiple regressions where service quality dimensions: tangible, reliability, responsiveness, assurance, and emphaty are independent variables and customer satisfaction as dependent variables. Based on the data analysis, researcher found that simultaneously all dimensions of service quality has significants influence to affect customer satisfaction but partially, only tangible, reliability, responsiveness and empathy that has significant influence while assurance has not significant influence to affect customer satifaction in using BCA Debit/ATM card.

2013-01-01T00:00:00Z Homario, Billy http://repository.president.ac.id/xmlui/handle/123456789/4403 2021-09-23T03:41:36Z 2015-01-01T00:00:00Z

THE ANALYSIS OF TRAVEL MOTIVATIONS ON DOMESTIC YOUNG ADULT VISITORS AT MUSEUM SEJARAH JAKARTA IN 2013 Homario, Billy Museum Sejarah Jakarta is one of most iconic and attractive museums in the city. However, the number of domestic young adult visitors experienced a decrease in 2012 compared to 2011. This research was then conducted in the hope of finding out the factors that motivate young adults to visit the museum so that it can be an integrated platform for the museum management to overcome the problem. Ac-cording to the theory, common travel motivation consists of physical, cultural, interpersonal, as well as status and prestige motivators. This research is a quantita-tive research which utilizes factor analysis. Population is Indonesian young adults, who are active students of higher learning institutions based in Jabodetabek area and have visited Museum Sejarah Jakarta at least once. The total sample is 100—52% of the respondents are male and the rest are female. 33% of the respondents are 20 years old, 28% are at the age of 21, 24% are 19 years old, 10% are at the age of 18, 4% are 22 years old and the remaining 1% is 17 years old. 67% of them study at a Bekasi-based higher learning institution, 30% of them are students of Jakarta-based higher learning institutions and the rest are those whose campus lo-cation is in either Depok or Tangerang. The conclusion of the research is that physical, cultural, interpersonal as well as status and prestige motivators induce domestic young adult visitors to visit Museum Sejarah Jakarta. In factor analysis, those motivators are extracted and rotated into six new factors that turn out to con-tribute as much as 60.649% to the motivations of domestic young adult visitors. The most contributing factor is Thirst for Culture with its variance value of 14.092%. Also, through weighted mean, it is found that Educational Force is the most dominant factor that motivates domestic young adult visitors. All these fac-tors are useful consideration materials for museum management to reach young adults market segment more effectively and efficiently, so that the number of young adult visitors can grow.

2015-01-01T00:00:00Z Muzakir http://repository.president.ac.id/xmlui/handle/123456789/3123 2020-10-28T06:31:40Z 2013-01-01T00:00:00Z

ANALYSIS OF STOCK SPLIT INFLUENCE ON BID ASK SPREAD ON COMPANIES LISTED ON INDONESIAN STOCK EXCHANGE (FOR PERIOD 2007 – 2012) Muzakir The objective of this research is to find the analyze the effects of stock price, stock trading volume, and stock price volatility on bid ask spread before and after stock split. This research is also intended to find out the differences between bid ask spread before stock split and bid ask spread after stock split. The amount of sample used in this research is 32 companies listed in Indonesian Stock Exchange (IDX) which conducted stock split from 2007 – 2012. The observation days used in this research is five days before stock split and five days after stock split. This research used multiple regression analysis to examines the effect of stock price, stock trading volume, and variance return on bid ask spread. This research also used t test (partial test) and F test (simultant test) for the hypothesis testing. And finally paired sample t test is used to examine the different between spread before and after stock split. The significance level used in this research is 0.05. The result before stock split shows that stock price has negative and significant influence on bid ask spread. Stock trading volume has negative and significant influence on bid ask spread, while variance return has positive but not significant influence on bid ask spread. Simultan test before stock split shows that stock price, trading volume, and variance return simultaneously has significant effect on bid ask spread. The result after stock split shows that stock price has negative but not significant influence on bid ask spread. Stock trading volume has negative and significant influence on bid ask spread, while variance return has negative but not significant influence on bid ask spread. Simultan test before stock split shows that stock price, trading volume, and variance return do not simultaneously has significant effect on bid ask spread. Finally,paired sample t-test shows that there is significant difference between bid ask spread before and after stock split.

2013-01-01T00:00:00Z