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ANALYSIS OF LOGISTIC SERVICE QUALITY IMPROVEMENT IN PT. Q BY INTEGRATING SERVQUAL AND KANO MODEL INTO QUALITY FUNCTION DEPLOYMENT
Chairunnisyah, Ayu
(
President University
,
2018
)
THE INFLUENCE OF CUSTOMER EXPERIENCE AND CONVENIENCE ON REPURCHASE INTENTION MEDIATED BY CUSTOMER SATISFACTION
Ningtias, Nurdesti
(
President University
,
2018
)
THE INFLUENCE OF FOOD QUALITY, ATMOSPHERE, SERVICE QUALITY AND PRICE ON CUSTOMER SATISFACTION AND ITS IMPACT ON RETURN INTENTION (A CASE OF MCDONALDS CIKARANG)
Pribadi, Shandi Eka
(
President University
,
2018
)
THE INFLUENCE OF SHOPPING MALL’S ATTRIBUTES ON CUSTOMER SATISFACTION AND ITS IMPLICATION ON POSITIVE WORD-OF-MOUTH ( A CASE STUDY OF SUMMARECON MALL BEKASI)
Kurniasari, Vera
(
President University
,
2016
)
THE INFLUENCE OF CUSTOMER SATISFACTION AND ONLINE TRUST ON CUSTOMER LOYALTY OF M-COMMERCE USERS IN JAKARTA
Pradita, Benaya
(
President University
,
2017
)
MEETING PLANNERS' PERSPECTIVE ON OVERALL MEETING PLANNING STAGES SATISFACTION SERVED BY JW MARRIOTT JAKARTA
Samtani, Jessica
(
President University
,
2017
)
EXAMINING THE INFLUENCE OF BRAND EQUITY DIMENSIONS TOWARDS BRAND LOYALTY MEDIATED BY CUSTOMER SATISFACTION A CASE OF “MARTHA TILAAR SHOP” STORE
Calista, Levina
(
President University
,
2016
)
THE INFLUENCE OF SERVICE QUALITY, CUSTOMER SATISFACTION TOWARDS REVISIT INTENTION IN PLANET FUTSAL
Enlai, Wu
(
President University
,
2017
)
THE ROLE OF E-COMMERCE CUSTOMER SATISFACTION TOWARDS CUSTOMER REPURCHASE INTENTION (THE CASE STUDY OF ALIBABA CHINESE LIVING IN INDONESIA)
Jionglin, Zhou
(
President University
,
2017
)
SERVICE RECOVERY ACTIVITIES AND CUSTOMER SATISFACTION: MEDIATING ROLE OF JUSTICE DIMENSIONS TOWARDS FUTURE INTENTION
Setiawan, Joseph Derry
(
President University
,
2018
)
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Calista, Levina (2)
Enlai, Wu (2)
Jionglin, Zhou (2)
Kurniasari, Vera (2)
Pradita, Benaya (2)
Setiawan, Joseph Derry (2)
Viet, Lam Quoc (2)
Aditya, Ryan (1)
Akbar, Aris (1)
Al Fikri, Muhammad Abdurrahman (1)
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Customer Satisfaction (84)
Service Quality (36)
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Price (12)
Responsiveness (12)
Assurance (11)
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