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SERVICE RECOVERY ACTIVITIES AND CUSTOMER SATISFACTION: MEDIATING ROLE OF JUSTICE DIMENSIONS TOWARDS FUTURE INTENTION
Setiawan, Joseph Derry
(
President University
,
2018
)
FACTORS THAT DRIVES CUSTOMER SATISFACTION AND CUSTOMER LOYALTY IN MOBILE GAME INDUSTRY
Caesario, Joshua Sam
(
President University
,
2018
)
THE IMPACT OF RETAIL SERVICE QUALITY ON CUSTOMER SATISFACTION AND ITS IMPACT ON CUSTOMER LOYALTY AND INTENTION TO SWITCH (A Survey of Female Customer in Superindo North Jakarta)
Indah, Florence
(
President University
,
2014
)
HOW ATTITUDINAL AND BEHAVIOURAL LOYALTY IS FORMED? A CASE OF GARUDA INDONESIA’S CUSTOMER SATISFACTION
Kusumawardani, Kunthi A.
;
Veronica Elsya
;
Suresh Kumar
(
President University
,
2017
)
AN ANALYSIS OF SERVICE QUALITY TOWARDS CUSTOMER SATISFACTION (CASE STUDY AT PRESIDENT UNIVERSITY’S STUDENT HOUSING)
Putri, Fabiola Nola Hermi
(
President University
,
2014
)
THE INFLUENCE OF BRAND IDENTIFICATION, BRAND AWARENESS AND CUSTOMER SATISFACTION ON REPURCHASE INTENTION, MEDIATING BY BRAND LOYALTY: CASE OF SHOPEE
Simbolon, Jeff Aditya
(
President University
,
2020
)
SUSTAINABLE RETAIL STORE IN FASHION INDUSTRY: THE INFLUENCE OF CUSTOMER EXPERIENCE, CUSTOMER SATISFACTION AND CUSTOMER TRUST TOWARD CUSTOMER LOYALTY
Kosasi, Angesti Putri
(
President University
,
2020
)
INFLUENCE OF SERVICE QUALITY AND BRAND IMAGE TO CUSTOMER LOYALTY MEDIATED BY CUSTOMER SATISFACTION IN THREE-STAR HOTELS IN CIKARANG
Melisa
(
President University
,
2020
)
THE ANALYSIS FACTORS INFLUENCE REPURCHASE INTENTION TOWARDS A CASE OF GOJEK IN GREATER JAKARTA AREA
Sari, Sarah Mutia
(
President University
,
2020
)
THE EFFECT OF TRUST, ENJOYMENT, PRICE QUALITY AND CUSTOMER SATISFACTION ON RE-BOOKING INTENTION FOR ACCOMODATION IN ONLINE TRAVEL AGENTS
Mamora, Danilion
(
President University
,
2020
)
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Enlai, Wu (2)
Jionglin, Zhou (2)
Kurniasari, Vera (2)
Pradita, Benaya (2)
Putri, Putu Gilang Wardana (2)
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Viet, Lam Quoc (2)
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Customer Satisfaction (108)
Service Quality (44)
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Responsiveness (14)
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Brand Image (8)
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2100 - 2107 (1)
2020 - 2029 (23)
2011 - 2019 (84)
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