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Browsing 2016 by Subject "Responsiveness"

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ANALYSIS OF SERVICE QUALITY TOWARDS CUSTOMER SATISFACTION AMONG BRITISH COUNCIL IELTS TRAINING CENTER ( A CASE STUDY IN HO CHI MINH CITY, VIETNAM )

Tung, Duong Hoang (President University, 2016)

This research is aimed to examine “Analysis of Service Quality toward Customer Satisfaction among British Council Center and IELTS English Training Center in Ho Chi Minh City, Vietnam”. This thesis will help people understand ...
THE IMPACT OF SERVICE QUALITY TOWARDS CUSTOMER SATISFACTION OF RESTAURANT (A STUDY CASE OF KARTINI RESTAURANT IN CIKARANG)

Kencana, Raden Surya (President University, 2016)

There are so many ways to make customer satisfied. When the perceived service performance exceed customer satisfaction it’s called customer satisfaction. There are many drivers of customer satisfaction such as service ...
THE INFLUENCE OF LIBRARY SERVICE QUALITY TOWARDS STUDENT SATISFACTION OF ADAM KURNIAWAN LIBRARY (A CASE STUDY OF PRESIDENT UNIVERSITY CHINESE STUDENT)

Jizhou, Chen (President University, 2016)

The purpose of this research was to investigate the influence of library service quality towards student satisfaction of Adam Kurniawan Library in President University. In this research, the researcher used quantitative ...
THE INFLUENCE OF SERVICE QUALITY ON CUSTOMER SATISFACTION (CASE STUDY: CITIBANK N.A INDONESIA CREDIT CARD HOLDER )

Anwar, Dimas Bachri (President University, 2016)

This research aims to analyze the influence of service quality of Citibank N.A. Indonesia credit cardholder towards customer satisfaction. The service quality dimensions are tangible, reliability, responsiveness, assurance ...
INFLUENCE OF SERVICE QUALITY TOWARDS CUSTOMER LOYALTY OF PRESIDENT UNIVERSITY INTERNATIONAL STUDENT ( STUDY CASE OF ALFAMART CITYWALK RESTO KI HADJAR DEWANTARA JABABEKA, CIKARANG )

Budiman, Willy (President University, 2016)

This research explored the influence of Service Quality of a retail franchise towards the loyalty of international customers located on the other side of the student housing of President University. The research is a ...
THE INFLUENCE OF SERVICE QUALITY TOWARDS CUSTOMER SATISFACTION (A CASE STUDY OF CACAOTÉ PATISSERIE BRASSERIE & BAR IN SENOPATI AMONG YOUNG ADULT)

Olivia, Jacqueline (President University, 2016)

The growing of population in Indonesia has impact to public consumption especially in food and beverage industry. This research’s objective is to find out the influence of service quality in the form of tangible, ...
THE INFLUENCE OF SERVICE QUALITY TOWARDS CUSTOMER SATISFACTION IN HOUSEKEEPING DEPARTMENT A CASE OF CLUB MED BALI, 2015

Andrea, Jeffry (President University, 2015)

The hospitality industry in Indonesia has gradually grown and become one of the promising businesses in the world. Hotel operators now focus more on the quality standards in order to meet the basic needs and expectations ...
SERVICE QUALITY AND CUSTOMER STATISFACTION OF SHERATON HOTEL HANOI - VIETNAM ( A STUDY ON SHERATON HANOI HOTEL)

Hieu, Nguyen Xuan (President University, 2016)

This study identified five factors of service quality by focusing on the front office staff only, and explored the customers’ expectations and perception levels of these services. The results of this quantitative assessment ...

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