Abstract:
The issues of public services are complained by most people, one
of them is the population problem. E-ID card as the identity of the
population is the biggest public complaint reported to the State institution
in charge of overseeing public services. Unavailability of the blanks, the
uncertainty of the information and the non-proactive nature in providing
services are the most common issues in the public complaints box for e-ID
cards. This study aims to find out public opinion concerning e-ID card
recording service. The method used by the researchers is descriptive survey
in which the data were collected through observation, interview and
questionnaire distribution. The sample in this study 578 respondents.
Simple linear regression is used as a tool to measure the level of public
satisfaction based on the services provided to them when signing up for e-
ID cards. The result shows work culture influence the service quality by
0,35. The benefits of this research could have an impact on the policy of
Garut regency government, especially in assessing the government
performance in e-ID card recording service comprehensively
