Abstract:
The development of manufacturing companies in Indonesia has a significant impact
towards job availability for local people. This research analysis the human capital aspect in
manufacturing companies. Data collection using questionnaire two manufacturing companies in
Cikarang Industrial Area. There are 300 respondents that participated in this research, employees in
manufacturing companies. The results found there are significant influences between internal service
quality towards employee performances, mediating by employee satisfaction, employee
commitment, and employee well-being.
