DESIGN AND DEVELOPMENT OF A CUSTOMER-CASHIER INTERACTION PLATFORM: A WEB-BASED E-CASHIER MANAGEMENT SYSTEM FOR ORDERING AND TRANSACTION SYSTEM

Abstract

The impact of technological advancements is not limited to modern digital games. Rather, these innovations are permeating numerous other industries, such

as the industrial and commercial sectors, as well as small businesses and home- based enterprises. In modern times, individuals are tasked with performing their

work responsibilities with efficacy, swiftness, precision, and exactness. Therefore, in order to facilitate the completion of work tasks, it is essential to equip individuals with advanced technological devices, such as computers and application information systems, that are tailored to their specific work requirements in their respective fields. This project aims to explore strategies for enhancing the efficiency of menu service provision to improve the quality of restaurant or cafe services. This project application uses the web-based system that has been developed, with a focus on the business process between customers, cashiers, and administrators. The system will adopt E-Cashier management via the internet in order to make the transactional activity that occurs between the customer and the cashier more integrated, automated, informative, and free from fraud. It will be designed to have attributes that can support any transaction in the restaurant or café cashier management industry in Indonesia.