ERP SYSTEM FOR SHUTTLE SERVICE MANAGEMENT AT PT DARPA ASHIYA MANUNGGAL

Abstract

PT Darpa Ashiya Manunggal, a company providing employee shuttle services, faced significant operational challenges due to its reliance on manual processes. Activities such as route scheduling, driver work validation through physical logs, Excel invoicing, and financial reporting are done manually, leading to inefficiencies, human error, and decreased client satisfaction. This research aims to design and implement a system. These problems can be solved with an integrated enterprise resource planning (ERP) system that streamlines business processes, improves data accuracy, and optimises workflows. This system development process involves use of Supabase as the database, Tailwind CSS for the frontend, and the Django framework for the backend. A web-based application is the final result, integrating multiple modules such as the following: Client portal for route requests and monitoring; Marketing module for cost calculation and optimisation; Human Resources (HR) module for driver assignment and management; Driver portal for digital trip recording and schedule viewing; Finance module for automated payroll, financial reports, and invoicing; and General Management module for workflow approval. The outcomes of this system deployment show manual operations can be effectively transformed into automated and efficient workflows. Evaluations, both functional and non-functional, on over 300 test scenarios in all modules show that the

system operates continuously, securely, and reliably. The solution effectively solves the company's main problems, improves operational transparency, streamlines up business processes, and offers an effective technology base for the growth in the future.