ERP SYSTEM FOR SHUTTLE SERVICE MANAGEMENT AT PT DARPA ASHIYA MANUNGGAL

Abstract

This project is about implementing an Enterprise Resource Planning (ERP) system into a small to medium business at PT Darpa Ashiya as a shuttle service provider. Currently this company still doesn’t have an integrated system and workflow which causes the need for manual labor and redundant process. Furthermore, seeing the increased demand in the company and limited human resource, maintaining an efficient work will become increasingly difficult due to an organizational structure that has not yet been optimized for efficiency. Incorporating ERP system for the business means that making sure that everything is being recoded, analyzed, maintained through digital infrastructure in order to make a better centralized system where data creation and retrieval are conducted in the same manner. The development was conducted by using Django web development kit, by introducing six different modules (i.e. client, marketing, human resource, finance, driver, and general manager) with customized features on each module to meet the business needs. Each module represents the stakeholder in the business, including the department, with mainly using a web-based infrastructure. Testing was conducted with analyzing the performance with and without using ERP system in streamlining the workflow. Surprisingly, although maximum digitalization couldn’t be made due to company’s constraints, it could help the business’s efficiency in a remarkable performance result. Redundant process such as managing new client request could finish within a few minutes whereas before implementation it could take hours. Managing available transportation and assigning driver could also be done in an instance. This includes creating an adjustment in the current business process, designing a connected database for data retrieval and so on. While the ERP system has successfully deployed, but the current system is still far from success due to system integration and the human resource to utilize it need to work hand in hand. Additionally, the features within each module still have room for further optimization and expansion.