LEGAL PROTECTION FOR CONSUMER OF ONLINE BUSINESS ACCORDING TO LAW NO. 8 YEAR 1999 ON CONSUMER PROTECTION AND LAW NO. 11 YEAR 2008 ON ELECTRONIC INFORMATION AND TRANSACTION IN SOUTH SUMATRA PROVINCIAL POLICE COMMANDS JURISDICTION

Abstract

This research discusses about how the legal protection for consumers of online business. Developments of the times that bring the average of society in big cities in Indonesia are already accustomed to using the computer and internet for their activity. Start from searching for information, work and shop. With the number of people who become customers of online businesses, need to be equipped with the knowledge of legal protection for consumers of online business. The research method for this thesis is sociolegal researches that combine the normative research that emphasis on legal materials and social (empirical) research that research on the effectiveness of the operation of law in society. The government had made the Law of Consumer Protection No. 8 Year 1999 to organize legal protection for consumers and business agent. Government also had made Law of Electronic Information and Transaction No. 11 Year 2008 to organize various activities in cyberspace and Government Regulation No. 82 Year 2012 on Operation System and Electronic Transactions to contribute that Law. For Sanctions in case of violations listed in that Law are already heavy. In South Sumatra provincial police commands (South Sumatra Police) the implementation of both Laws has not been effective. Seen of 18 cases of fraud in online business received, none of them can be resolved by the police. Police have not been able to find the perpetrator. It is influenced by several factors, there is the lack of human resources and the lack of information received. With these circumstances, consumers are expected to be more cautious before making transactions online business to anticipate in order not to become a victim of fraud. Police are expected to be more serious to do their duty as protectors of the people in this country.