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THE ANALYZE OF SERVICE QUALITY AND RELATIONSHIP QUALITY IMPACT ON CUSTOMER LOYALTY (A SURVEY OF RURAL CREDIT BANK CUSTOMERS BPR CIKARANG RAHARJA, BPR NUSAMBA SUKARAJA, AND BPR ASTANAJAPURA, IN WEST JAVA)
Khamid, Imam Abdul
(
President University
,
2014
)
THE INFLUENCE OF CUSTOMER SATISFACTION TOWARD SWITCHING BEHAVIOR AMONG PRESIDENT UNIVERSITY’S STUDENTS (A STUDY CASE OF GRABBIKE AND GO-RIDE)
Irfianto, Refiandi Syahputra
(
President University
,
2019
)
FACTORS INFLUENCING CUSTOMER SATISFACTION IN THE USE OF INTERNET BANKING: A SURVEY OF PT. BANK NEGARA INDONESIA PERSERO TBK.
Astuti, Rini
(
President University
,
2019
)
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Author
Astuti, Rini (1)
Irfianto, Refiandi Syahputra (1)
Khamid, Imam Abdul (1)
Subject
Service Quality (3)
Trust (3)
Customer Satisfaction (2)
Assurance (1)
Commitment (1)
Convenience (1)
Customer loyalty (1)
Empathy (1)
Innovation (1)
Relationship Quality (1)
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2019 (2)
2014 (1)
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