Abstract:
The year 2020 will go down as one of the hardest, most challenging periods known to man,
for it is this year that millions of people succumbed to the COVID-19 pandemic. This event
leads many people to stay at home to prevent and the spread of coronavirus. Therefore,
everyone should stay at home that many businesses in terms of employee mandatory to workfrom-home (WFH) to control the distribution of Covid-19. It leads to an increase in feeling
loneliness because quarantine is isolated in a pandemic situation, where loneliness is the first
problem in working from home. The study aims to find out the role that social support
systems in an organization play in helping alleviate employee loneliness. Social support
systems consist of Perceived Organizational Support (POS), Supervisor Support (SS), and
Co-Worker Support (CS). This research used a quantitative research method with an openended questionnaire. A total of 137 employees that are currently working fromhome (WFH)
participated in this research. By using multiple regression analysis and content analysis, the
results show that co-workers' support (CS) has greater influences in alleviating the loneliness
felt by the employee working from home, and the least was the perceived organization
support (POS). On the whole, the social support system would be effective if organizations
promote better interpersonal relationships, affiliation, and interaction with others as
assigned by the organization, supervisor, and co-workers. This study provides an empirical
contribution to the importance of human interactions in alleviating feelings of the loneliness
felt by Indonesian employees working from home during a pandemic. Organizations must
heed the call to be more engaged with their employees during this challenging situationthat
affects their employees' mental and psychological state.
