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ANALYSIS OF LOGISTIC SERVICE QUALITY IMPROVEMENT IN PT. Q BY INTEGRATING SERVQUAL AND KANO MODEL INTO QUALITY FUNCTION DEPLOYMENT

Chairunnisyah, Ayu (President University, 2018)

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Author
- Chairunnisyah, Ayu (1)
Subject
- Customer Satisfaction (1)
- Kano Model (1)
- Quality Function Deployment (QFD) Method (1)
- Service Quality (1)
- SERVQUAL Method (1)
- ... View More
Date Issued
- 2018 (1)
Has File(s)
- Yes (1)