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THE IMPACT OF RETAIL SERVICE QUALITY ON CUSTOMER SATISFACTION AND ITS IMPACT ON CUSTOMER LOYALTY AND INTENTION TO SWITCH (A Survey of Female Customer in Superindo North Jakarta)

Indah, Florence (President University, 2014)

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Author
- Indah, Florence (1)
Subject
- Customer Loyalty (1)
- Customer Satisfaction (1)
- Intention to Switch (1)
- Retail industry (1)
- Retail Service Quality (1)
- Supermarket (1)
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Date Issued
- 2014 (1)
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