THE INFLUENCE OF RELATIONSHIP AT WORK, CLEAR EXPECTATION, RECOGNITION ON EMPLOYEE ENGAGEMENT A CASE STUDY AT BANK XYZ

Abstract

This research aims to determine the level of employee engagement. Employee engagement was a condition of employees who are psychologically involved with their work both physically, cognitively, and emotionally driven by several drivers such as relationships at work, clear expectation, and recognition. The research subjects were permanent employees at bank XYZ in the human resource department who had worked for at least 1 year totaling 270 people. Data retrieval was done by spreading the Likert scale technique. The research data was analyzed using descriptive statistical methods through the SPSS 23.0 for windows program. Based on the results of the analysis that has been conducted, it was found that in general human resource employees at bank XYZ perceive that relationship at work has a high relation to employee engagement. This research about the influence of relationship at work, clear expectation, and recognition is very useful for understanding how company’s management optimally increases the level of employee engagement in the organization.