Browsing 2015 by Subject "Assurance"

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ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MAHASISWA DI PRESIDENT UNIVERSITY STUDENT HOUSING

Noverlytaningtyas, Astrid (President University, 2015)

Penelitian ini bertujuan untuk mengetahui dan menganalisa seberapa besar pengaruh kualitas pelayanan jasa terhadap tingkat kepuasan yang dirasakan oleh mahasiswa dan mahasiswi yang tinggal di President University Student ...
THE IMPACT OF RELIABILITY, RESPONSIVENESS, ASSURANCE, EMPHATY, AND TANGIBLE TOWARDS CUSTOMER LOYALTY: A CASE STUDY IN XYZ HOTEL JABABEKA

Hani, Oktavialina Lorena (President University, 2015)

The rapid growth of hotel industry in Jababeka, Cikarang creates a big challenge among hotel producers to provide a great quality of services and to keep their customer loyal, which are the crucial issues for any hotel ...
THE INFLUENCE OF LEAD TIME AND SERVICE QUALITY TOWARD CUSTOMERS SATISFACTION [A CASE STUDY OF SHIPPING COMPANY JNE IN CIKARANG]

Al Fikri, Muhammad Abdurrahman (President University, 2015)

This research analysis is the influence of lead time and service quality dimension (reliability, responsiveness, and assurance) toward customer satisfaction (a case study in shipping company JNE in Cikarang). On this ...

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