NEW WAY ACCESS: MODERN VISITOR MANAGEMENT SYSTEM FOR INCREASING CUSTOMER SATISFACTION

Abstract

Many companies currently struggle with the absence of an organized visitor management system, a challenge that often goes unnoticed in the context of organizational knowledge. This lack of a dedicated system leads to various issues impacting both security and operational performance, although these issues are not explicitly identified at this point. The lack of awareness exacerbates the problem, as organizations may not fully comprehend the potential threats to the visitor experience. Security personnel are often tasked with dual responsibilities, making them susceptible to lapses in either security duties or visitor management. For example, visitors may observe security staff preoccupied with manual log-ins, thereby compromising their primary role of ensuring safety. Additionally, ineffective check-in procedures, difficulties in tracking and integrating office traffic, poor resource allocation, unmanaged access, and operational inefficiencies are unspoken or overlooked issues that have yet to be addressed within the organizational structure. Tackling these problems and understanding their impact on visitor experience and overall performance is crucial for developing an effective solution.