INFLUENCING GENERATION Z COLLABORATION BEHAVIOR IN JAKARTA: THE ROLE OF PERCEIVED ORGANIZATIONAL SUPPORT, COMMUNICATION, AND WORKPLACE VALUES

Abstract

Companies are finding it more difficult to encourage productive collaboration among group Z, a group characterized by its digital fluency and changing expectations for the job, in the fast-paced work environment of today. Despite their potential, many Jakartan businesses find it difficult to foster collaborative behavior in Gen Z because of a misalignment in organizational support, communication styles, and values. The purpose of this study is to examine how Jakartan Generation Z employees' collaborative behavior is influenced by perceived organizational support (POS), communication, and workplace values. This research is based on Social Exchange Theory (SET), which holds that people participate in social relationships based on perceived rewards and reciprocity. A non-probability purposive sampling technique was used in this quantitative study, which focused on 135 Gen Z respondents (born 1997-2012) who were working in Jakarta as interns, freelancers, full-time employees, or part-time workers. The sample size was determined using Cochran's formula, and the data were analyzed through SPSS multiple linear regression. The results showed that communication had the greatest influence, followed by workplace values and POS, accounting for 69.1% of the variation in collaboration behavior. This study is confined to the Gen Z workforce in Jakarta and may not be completely applicable to other areas or age groups. The results imply that companies should emphasize clear, open communication, promote shared values, and give continuous organizational support to improve collaboration among Generation Z. Future research should look at additional aspects, such as leadership style or digital workplace technologies, to have a better understanding of Gen Z collaboration.