ANALYZING THE INFLUENCE OF TRAINING AND COMMUNICATION ON EMPLOYEE PERFORMANCE IN HOSPITALITY INDUSTRY AT CIKARANG

Abstract

This research study aims is to analyze the influence of training (TR) and communication (COM), towards employee performance (EP) in industry hospitality at PT. JHS in Cikarang. Employee performance in hospitality industry is to serve the customer, to make the customer expectations met. The succeed of the service given to the customers is depending on how will the employee interact and perform their respected duty. This research study used quantitative method and use a questionnaire to the employee at PT. JHS as the respondents. The analysis data is using a SPSS version 23 and multiple linear regression. From the questionnaire, the researcher collected 223 respondents. The result of this research study show that training and communication simultaneously influence employee performance. The two variables independent have a positive significance influence towards employee performance, with communication have dominant role to contribute the influence of performance. This indicates that how important it is to have a training that are met the target, internal communication which effective to boost the employee performance in hospitality industry.