SERVICE QUALITY AND CUSTOMER STATISFACTION OF SHERATON HOTEL HANOI - VIETNAM ( A STUDY ON SHERATON HANOI HOTEL)

dc.contributor.author	Hieu, Nguyen Xuan
dc.date.accessioned	2019-08-07T04:47:06Z
dc.date.available	2019-08-07T04:47:06Z
dc.date.issued	2016
dc.identifier.uri	http://repository.president.ac.id/xmlui/handle/123456789/1472
dc.description.abstract	This study identified five factors of service quality by focusing on the front office staff only, and explored the customers’ expectations and perception levels of these services. The results of this quantitative assessment of service quality :Tangible, Reliability, Responsiveness, Confidence, Communication might provide some insights into how customers rate the service quality and assessed customers’ satisfactions	en_US
dc.language.iso	en_US	en_US
dc.publisher	President University	en_US
dc.relation.ispartofseries	Management;014201100237
dc.subject	Service Quality	en_US
dc.subject	Tangible	en_US
dc.subject	Reliability	en_US
dc.subject	Responsiveness	en_US
dc.subject	Confidence	en_US
dc.subject	Communication	en_US
dc.subject	Customer Satisfaction	en_US
dc.title	SERVICE QUALITY AND CUSTOMER STATISFACTION OF SHERATON HOTEL HANOI - VIETNAM ( A STUDY ON SHERATON HANOI HOTEL)	en_US
dc.type	Thesis	en_US