THE ANALYSIS OF QUALITY AND PERFORMANCE OF RISK AND CONTROL DIVISION IN OPERATION DEPARTMENT OF BANK (A CASE STUDY OF BANK X)

Abstract

The objectives of this study is to describe the role of Risk and Control Division and OJK in the banking industry. This research will focus on how Risk and Control Division and OJK do the assessments for banking performance. The problem is why OJK has findings in the Operation Department whereas Risk and Control Division has conducted the assessment process and it will be key risk indicators (KRI) encompass all the scope in Operation Department, and how the assessments process will minimize risk in Operation Department of Bank X. The significance of study is to give benefits to several parties such as for Bank X, Risk and Control Division, researcher, and future researcher. The scope of this research is Operation Department of Bank X. Qualitative method was used to conduct this research. The limitations of this research is the Risk and Control Division of Bank X. From the result found that risk and control has many assessments which are daily, weekly, monthly, semi-annually, and ad hoc. Mostly, the assessments conducted through three process which is observation, interview, and validation. The assessments process will result in KRI that will minimize the risk in Operation Department. OJK is a comparison for Risk and Control Division to improve risk performance. Findings from OJK are caused by different scope and period.