THE EFFECTIVENESS OF KEY PERFORMANCE INDICATORS TO MANAGE CLEARING TRANSACTIONS OPERATIONAL RISK IN BANK BUKOPIN PONTIANAK

Abstract

The objectives of the research is to find out the operational risks in clearing transaction, the key performance indicators to manage operational risk, and to find out the effectiveness of key performance indicators to minimize the operational risk in clearing transaction in Bank Bukopin Pontianak. Research method used is qualitative. The significance of study for this research is to analyze the effectiveness of Bank Bukopin Pontianak KPIs, moreover it is expected to be recommendation for implementing research activities in the same field in the future. This research is expected to give contribution to Bank Bukopin Pontianak as consideration for additional KPIs that might minimize the risk rate. This research is also conducted to analyze the Key Performance Indicators for banking operation, and focused in how effective that Key Performance Indicators in minimizing risk in clearing transaction in Bank Bukopin Pontianak. That KPIs is effective since the clearing risk rate is 1% compared to the clearing standard which is 5%.