THE COMPARISON OF JOB SATISFACTION BETWEEN EMPLOYEE WHO WORKS AT FRONT OF THE HOUSE AND BACK OF THE HOUSE AREA BASED ON JOB DESCRIPTIVE INDEX

Abstract

Job satisfaction is an important thing in all companies. Job satisfaction can give an impact to the performance of the employee. Especially in hotel industry which is the service plays an important thing in hotel. Employee who not satisfies can give an impact to their performance. In hotel industry, the working area is dividing into two areas, there are front of the house and back of the house area. Front of the house workers working directly to the guest, while back of the house workers not directly working to the guest. Works at front of the house and back of the house have a different pressure. The FOH workers dealing with the guest problem while BOH workers dealing with the management (company) problem. This research will analyze the comparison of job satisfaction between employee who works at front of the house and back of the house. It is based on job descriptive index. The JDI factors include job itself, supervision, pay, promotion, and co-workers. Besides analyze the comparison of job satisfaction, the researchers also wants to find out the most significant variable of the employees based on job descriptive index factors. This research was conducted in Hotel Permata Alam, Cisarua. The researcher used the questionnaire to get data about job satisfaction of employees with 55 correspondents. The researcher used descriptive statistic method to analyze the data about comparison job satisfaction between employee who work at front of the house and back of the house. As result, the employee of Hotel Permata Alam, Cisarua are very satisfied about their job. There is no difference of job satisfaction between employee who works at front of the house and back of the house. In front of the house are, the most significant variable is co-workers. In back of the house the most significant variable is job itself.