AN ANALYSIS OF DOMESTIC AIRLINES COMPARE WITH INTERNATIONAL AIRLINES (IN TERMS OF 5 DIMENSION OF SERVICE QUALITY)

Abstract

Airways are the one of transportation type that is interesting for many people because of it doesn’t take a lot of times. Airways Industry or usually called by Aviation industry was already known in Indonesia since 60 years ago, and now there are many Aviation industry exist in Indonesia and other country, it also because of the advantages of these businesses. Therefore, the objective of this thesis is to provide information and suggestion regarding the 5 Dimensions of service quality of the air transport that will show a map position that automatically shows the location of the competition between domestic and international aviations, so that positive improvement may apply to the Aviation that was survey by researcher. As a descriptive quantitative analysis, the researcher uses primary data to acquire the data for analyzing and also spread questionnaire randomly to 50 respondents to become a main data and researcher uses Multivariate analysis - Multidimensional scaling to precede the data into a specific result. For recommendation, the researcher provides some maps to inform the position those 10 Aviation Industries that served route Jakarta – Singapore.