IMPROVING JAPANESE DEVELOPERS PRACTICE IN ANALYZING SOFTWARE FEATURES BY USING KANO MODEL AND QUALITY FUNCTION DEPLOYMENTOF RAB-SOFTWARE DEVELOPMENT PERFORMED BY PT. XYZ

Abstract

As the emerging global market is triggering and escalating great business in software market, Japanese developers are driven to seek and grow the opportunities to be the leader in the world. As the second strongest player, Japan is far behind U.S as the first player. One of the main reasons of this is coming from the slow development practice performed by Japanese developers compared to the U.S. which is more innovative and has faster time to market. The Japanese has been putting too much emphasizeon quality which lies on customer requirements management of System Development Life Cycle (SDLC)that results in inefficient design which leads to inefficient time, and cost. Currently, as one of Japanese developers, PT. XYZ plans to develop RAB-software whose the research is done in PU – NTB. Hence, customer requirements are captured and identified by using Kano Model to classify and justify the priority of requirements in accordance to the level of satisfaction. They are then translated into House of Quality of Quality Function Deployment in order to design priority-based requirements in achieving time efficiency, cost reduction, and design optimization towards SDLC process. In the end, 48% of design to be developedis able to be reduced through this research.