Browsing President University Journal by Subject "Service Quality"

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ANALYSIS OF CUSTOMER SATISFACTION IN PT. X USING SERVICE QUALITY METHOD AND IMPORTANCE-PERFORMANCE ANALYSIS

Kodrat, Rai N.; Burhan Primanintyo (President University, 2017)

PT. X is a service company that focus on logistic and transportation. Fleet department is the department that responsible to handle, arrange, and monitor the delivery service in PT. X. It means that Fleet department is ...
ANALYSIS OF PRODUCTION TECHNICIAN SATISFACTION TOWARDS TRAINING SERVICE QUALITY BY TECHNICAL TRAINING DEPARTMENT PT. ABC BY USING SERVICE QUALITY AND IMPORTANCE PERFORMANCE ANALYSIS

Suhartinah, Gandi; Hery Hamdi Azwir (President University, 2018)

Department of technical training is the department that responsible for training program for the entire production technician in PT.ABC. In order to constantly improve the quality of training service, a research was conducted ...
HOW ATTITUDINAL AND BEHAVIOURAL LOYALTY IS FORMED? A CASE OF GARUDA INDONESIA’S CUSTOMER SATISFACTION

Kusumawardani, Kunthi A.; Veronica Elsya; Suresh Kumar (President University, 2017)

The purpose of this research is to examine service quality and perceived price fairness in airline industry and how these variables influences customer satisfaction and attitudinal and behavioural loyalty. The research is ...
PENGARUH KUALITAS LAYANAN DAN KEPUASAN PADA KEGIATAN EVENT OLAHRAGA PERUSAHAAN REPETITIF TERHADAP KEBAHAGIAAN KARYAWAN PT PERTAMINA (PERSERO) REFINERY UNIT III

Prabatha, Daniswara Krisna (President University, 2020)

This research aims to determine the effect of event’s service quality and event’s satisfaction of company sport repetitive event on employee happiness at PT. Pertamina (Persero) Refinery Unit III Plaju. The population in ...

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Browsing President University Journal by Subject "Service Quality"

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