ANALYZING THE FACTORS INFLUENCING E-WALLET USAGE USING EXTENDED TECHNOLOGY ACCEPTANCE MODEL (A STUDY CASE OF PRESIDENT UNIVERSITY UNDERGRADUATE STUDENT)

Abstract

The success of a technology can be measured by its acceptance by users by using a technology acceptance model that can explain the actual use of a technology with variables of perceived usefulness, perceived ease of use, and behavioral intention to use. However, the people of Indonesia in their acceptance of financial technology still feel the risks that may arise that can negatively affect a person's trust to use financial technology. For this reason, E-Wallet as one of the fastest growing financial technologies needs to be measured by the user by integrating risk and trust variables. This study aims to analyze the factors that influence the use of E-Wallet as measured using the Extended Technology Accepted Model with additional perceived risk and trust variables. The population used in this study is President University, which is assumed to represent generation Z, known as the digital native. The samples taken are 370 students by using the disproportionate stratified sampling method. The data analysis using SmartPLS 3.2.9 software shows that behavioral intention positively affects actual usage. Perceived ease of use positively affects behavioral intention to use, perceived usefulness, and trust. Perceived risk negatively affects behavioral intention to use and trust. Perceived usefulness positively affects behavioral intention to use. Trust positively affects behavioral intention to use and perceived ease of use. And behavioral intention to use can positively mediate perceived ease of use, perceived usefulness, and trust toward actual usage.