The Effectiveness of the Implementation of Online Lectures on Student Satisfaction in Higher Education Institutions (Case Study of the President University)

Abstract

This study aims to identify and obtain information about the effectiveness of the implementation of online lectures during the COVID-19 pandemic at Higher Education Institutions, especially at President University. Data was collected by looking at the results of student satisfaction assessments of lecturers during the teaching and learning process, namely in the PUIS (President University Information System) system in the "Lecturing Evaluation" menu. The research uses quantitative methods and data analysis using SPSS software with Two Way Anova analysis. After the data were analyzed, the researcher approached using online interviews with 12 lecturers, to dig deeper information about online and offline lectures. The results of this study are that there is a significant difference in satisfaction between offline and online lectures, namely, when offline class students can get knowledge directly without any technical constraints and face-to-face teaching and learning process there are values that can be taken such as the process of social, cultural, ethical maturity and morals that can only be found in the area of education. In contrast to online lectures, apart from technical constraints such as the unsupported internet, online classes make students lose motivation to learn because of the absence of chemistry. There are different characteristics in each faculty, this is a challenge for lecturers to explore their abilities and provide new knowledge, and of course, it can be well accepted by students. Online classes will run more effectively if lecturers and students can collaborate and communicate well and make the best use of technology.