Abstract:
This paper proposes a new conceptual model of social innovation in
public sector services. The study uses qualitative analysis to understand the
contributions of innovation in social development by examining the smart city
concept using the example of the Bandung Government in Indonesia. The
Bandung Government has been successfully developing innovative solutions
towards service quality in public sector management. This study develops new
perspectives of social innovation that can be applied to improve the
public-sector reforms in developing countries.
Description:
Int. J. Public Sector Performance Management, Vol. 6, No. 3, 2020. p. 416-432.
