Browsing 2016 by Subject "Tangibility"

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ANALYSIS OF SERVICE QUALITY TOWARDS CUSTOMER SATISFACTION AMONG BRITISH COUNCIL IELTS TRAINING CENTER ( A CASE STUDY IN HO CHI MINH CITY, VIETNAM )

Tung, Duong Hoang (President University, 2016)

This research is aimed to examine “Analysis of Service Quality toward Customer Satisfaction among British Council Center and IELTS English Training Center in Ho Chi Minh City, Vietnam”. This thesis will help people understand ...
THE IMPACT OF SERVICE QUALITY TOWARDS CUSTOMER SATISFACTION OF RESTAURANT (A STUDY CASE OF KARTINI RESTAURANT IN CIKARANG)

Kencana, Raden Surya (President University, 2016)

There are so many ways to make customer satisfied. When the perceived service performance exceed customer satisfaction it’s called customer satisfaction. There are many drivers of customer satisfaction such as service ...

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