This research aims to analyze the influence of service quality of Citibank N.A. Indonesia credit cardholder towards customer satisfaction. The service quality dimensions are tangible, reliability, responsiveness, assurance ...

The growing of population in Indonesia has impact to public consumption especially in food and beverage industry. This research’s objective is to find out the influence of service quality in the form of tangible, ...

This study identified five factors of service quality by focusing on the front office staff only, and explored the customers’ expectations and perception levels of these services. The results of this quantitative assessment ...