HOW IS THE ORGANIZATIONAL CULTURE AND LEADERSHIP STYLE IMPLEMENTED IN THE WHOLESALE DIVISION CS 1 (A CASE STUDY OF PT TELKOM INDONESIA)

Abstract

PT Telekomunikasi Indonesia is the first and the main telecommunication company in Indonesia. One of its divisions, the Wholesale Division, is in charge of providing services to enterprises. Wholesale Division CS is 1 is focusing on Telkomsel as their main customer. Their products are mainly data and networking infrastructure, and there are only 13 people in the division, but their revenues worth millions of rupiahs per month. To be survived in the business with tight competition with other telecommunication companies, Telkom Wholesale must have certain determination inside. The researcher observed that Telkom Wholesale is unique in terms of the culture and the leaderships of the managers. Data and information are gained by using qualitative case study. The researcher use observation, interviews, secondary data, and short questionnaires to gain information and use them as the data for the thesis. Observations were made during the internship program the researcher spent from April 2013 to June 2013. Interviews and questionnaires were distributed from 20th up to 23th January 2014. The researcher use Hofstede’s Organizational Culture research on Indonesia as secondary data, Hofstede’s Onion Diagram as a basis of observation, Hofstede’s Organizational Culture to identify the culture, and Lewin’s Leadership Style to identify the leadership style.The research came to the conclusion that managers in Wholesale are mainly Democratic. The researcher named the Wholesale Division CS 1 as “a challenging environment to work with”, and “a workplace of family and friends”. Both named as the observations and the data analysis has been done.