ANALISIS FAKTOR YANG MEMPENGARUHI KEPUASAN KERJA KARYAWAN (STUDI KASUS PT XYZ CIKARANG)

Abstract

Employee satisfaction is an important thing that must be fulfilled by the company, because if the employee job satisfaction has been met, the performance and productivity of a company will increase. There are some symptoms have been identified that show that job satisfaction of employees in PT XYZ less well, the researchers conducted an analysis of employee satisfaction, by finding out the correlation between the internal and external factors to the PT XYZ employee job satisfaction. This research is a quantitative study that uses Rank Spearman and Chi Square to find the relationship of internal factor (Gender, Age, Level of education, year of service and burden of family) and external factors (Physiological, Safety, Social, Self-esteem, Self-actualization) to the PT XYZ employee job satisfaction. Researchers took sample of 80 respondents with total population of 97 employees. Found that all the internal factors was tested with Chi Square and external factors was tested with Rank Spearman have a relationship, only one element of the external factors that indicate that the employee is still not satisfied.