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THE INFLUENCE OF LOGISTICS SERVICE QUALITY TOWARDS SATISFACTION AND THE IMPLICATION ON CUSTOMER LOYALTY

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dc.contributor.author Jinyao, He
dc.date.accessioned 2022-11-10T04:58:00Z
dc.date.available 2022-11-10T04:58:00Z
dc.date.issued 2018
dc.identifier.uri http://repository.president.ac.id/xmlui/handle/123456789/10497
dc.description.abstract Purpose: This paper mainly studies the impact of logistics service quality on customer satisfaction and customer loyalty in e-commerce. Design/Method: This paper used questionnaires as a tool to conduct research through social media. The sample included 321 respondents who had used Grennhand's logistics services in the past month. The validity and reliability were tested by statistical software, and the model fitting and hypothesis testing were analyzed. Findings: This study found that logistics service quality significantly affects customer satisfaction and customer loyalty, while customer satisfaction also has an impact on customer loyalty. Originality Value: This paper summarizes several existing measurements for measuring logistics service quality. The paper provides researchers with a model, and more theoretical options in developing frameworks, which are relevant to the specific context of the study – China. en_US
dc.language.iso en_US en_US
dc.publisher President University en_US
dc.relation.ispartofseries Business Administration;015201500125
dc.subject Personnel contact quality en_US
dc.subject Order release quantites en_US
dc.subject Information quality en_US
dc.subject Ordering procedures en_US
dc.subject Order accuracy en_US
dc.subject Order conditon en_US
dc.subject Order quality en_US
dc.subject Order discrepancy en_US
dc.subject Timeliness en_US
dc.subject Volume flexibility en_US
dc.subject Satifaction en_US
dc.subject Loyalty en_US
dc.title THE INFLUENCE OF LOGISTICS SERVICE QUALITY TOWARDS SATISFACTION AND THE IMPLICATION ON CUSTOMER LOYALTY en_US
dc.type Thesis en_US


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