ANALYSIS OF THE INVENTORY MANAGEMENT IN A FIVE-STAR HOTEL IN JAKARTA (A CASE STUDY OF FOUR SEASONS HOTEL JAKARTA)

Abstract

Imbalance between supply and demand that happened in the hotel industry is quite become a problem for the hotel including the Four Seasons Hotel Jakarta. Supply here refers to the capability of the hotel to provide goods which will be needed for them to perform the service, while the demand here refers to the amount of occupancy of the hotel. Four Seasons Hotel Jakarta is one of the five-star hotels with strong-brand image and years of experience. Within the hotel itself, there are so many types of good that needs to be prepared during the process of delivering the service to the guests. Lacking for the raw material could distract the overall performance of delivering the service. Sometimes, of the core point of the problem is about “timing”. As for the service industry, time is gold. Those who can serve the better will win. Another possible reason could be because of human-error. Whatever the reason is, the issue of imbalance could harm the hotel if it’s not taken-care well. Maximizing the efficiency, effectiveness, sufficiency, and harmony would be very beneficial for the sake of the existence of the hotel. Therefore, finding a way out to get rid from the potential problem that impedes us to achieve the goal is necessary. This study will try to analyze the operational activity within the Four Seasons Hotel Jakarta including the supplying cycle and the problems that occur within the procurement activity. Because the researcher is using the qualitative approach for writing this thesis, the most suitable method for acquiring the data or information would be the interview method. The researcher constructs several interview questions that will be used to obtain the data from the respondent. The respondent itself will consist of eight people within the Purchasing Department. They are chosen as the respondent because they are directly involved with the procurement activity of the hotel. As for the result of the finding, the researcher found out that the imbalance between supply and demand especially for the case of Pens and Pencils with the logo is due to miscalculation and miscommunication among the employee which is very much related with the Store House. Therefore, inventory management here will play important role to become the solution of the problem. Applying the technology related to the inventory management system will be helpful in terms of keeping the inventory level safe and preventing the same problems keep re-occur.