Abstract:
In this digital era, especially in the hospitality industry. Customer service is very
important in the process of running a company in the hospitality sector. Companies must be
able to provide the best experience related to occupant satisfaction. Good service to users can
convince users to remain sustainable or loyal to the company so that the company becomes the
only choice if they want to use hospitality services.
Based on these problems, a solution is given to achieve this success, the company can
use a ticketing system that is useful as a facilitator to accommodate and track all requests or
complaints related to operational problems. Because with this ticketing system, the recording
of complaints or requests obtained from a user is done digitally using a website to meet the
complexity of time, thus affecting the performance of companies that previously still used
traditional or manual methods that still used telephone lines or other traditional methods that
made complaints and requests not resolved quickly and the process is not controlled. In
developing this application, using the implementation of forward chaining algorithm.
