WEB-BASED CHATBOT APPLICATION FOR CUSTOMERS AT BANKING COMPANY, CASE STUDY : PT XYZ

Abstract

PT XYZ is a banking company that operates in the economic sector by providing efficient services and facilitating customer transactions. And the rapid development of technology allows many things to be done online, one of which is to make transactions online. And this raises many questions for customers to be able to access it. So by providing the best service for customers, the innovation and development of chatbot is very useful for banking companies because bots can answer questions in detail and quickly. This final project was made with the idea of developing a web-based chatbot application, which is an application designed to detect the language used by humans based on the input results which are then processed into an answer. This website and chatbot were created to provide banking information, customers can obtain information and also can ask to bot. So, the service provided by the company to customers will be better, because customers do not need to come to the branch to ask questions and companies do not need to spend more resources to answer customer questions online.