DEVELOPMENT OF HELPDESK SYSTEM IN PT JASA TEKNOLOGI INFORMASI

Abstract

Currently, the system for reporting and complaining about problems on some E-Channel, as project support software at PT Jasa Teknologi Informasi only uses email and Slack (chat application) which tend to be ineffective due to the possibility of missing emails or chats. Also, the complaint process must go through the Project Management Officer (as project admin) and not directly to the technician so that the complaint resolution process may take longer. To overcome this problem, a Web-Based Helpdesk Information System was designed by implementing three types of users, namely Admin, Technician, and Employee. This Helpdesk System for this final project will use Rapid Application Development (RAD) and use PHP and MySQL databases. The features that will be developed in this helpdesk system are managing users, issues, tickets, generated reports, and setting. With this Web-Based Helpdesk Information System, it is hoped that it can help employees of PT Jasa Teknologi Informasi in the process of reporting E-Channel problems to be better and faster.