Abstract:
The business process will be carried out by the fertilizer company. Currently, process
delays are a problem for this department. The delay contributor is an unsatisfied 3.5% gap
rate in the material document issue process key performance indicator (KPI). This will
disrupt the process flow and can have a domino effect on end-users. Business process
improvement (BPI) is one of the most powerful and effective methods to use for
improving the business process and business process modeling notation (BPMN)
provides a notation that is simple to understand for analysis of the business process. The
result of the BPI tool is the design of a new business system with improved processes
modeled using Bizagi Modeler, because several processes are still handled manually. So,
the processing time is long and needs to be evaluated. Some of the activities will be
elimination, upgrading, and simplification. The percentage increase in the total time of
the proposed business process is 7% in the KPI. The process time decrease in the total
time of the proposed business process is 10,90 days. Further research should be
conducted to reduce delays in the material document issue process for the next levels,
such as resource analysis and calendar analysis, it will be able to figure out what method
is more appropriate for business process improvement in the material document issue.
