Abstract:
This research is centered on PT SM, an FMCG company specializing in home care
products, which is facing challenges in outbound processing, resulting in unfulfilled
daily delivery targets. The process loading time for a single shipment is 3 hours,
posing a hindrance to handling 120 shipments daily. Consequently, the company
achieves only 100 deliveries per day and resorts to weekly overtime. To address
this issue, the study adopts the Business Process Improvement (BPI) method and
deploys Business Process Model Notation (BPMN) to identify bottlenecks. The
results highlight the necessity to regulate Vendor arrivals to enhance the
preparedness of warehouse operators. The research introduces a truck regulation
arriving system based on the available loading docks and shipment plans in
generating the time of arrival for the shipping trucks, intending to reduce the loading
time per shipment. Following implementation, the loading time to process a single
shipment decreased to 2.7 hours resulting in an increase of delivered shipments per
day by 11.35%. Notably, the improvement results in an annual saving of 12% (IDR
1,095,000,000) for PT SM, thus justifying investments by eliminating overtime
expenses. This study highlights significant enhancements in PT SM's outbound
processes and overall cost-efficiency.
