Abstract:
The recent increase in internet use has contributed to the expansion of social media.
TikTok is a social media application that is now popular in Indonesia. Many SMEs use
the TikTok platform to improve their business performance and increase sales and
market share. The goal of this study is to determine TikTok's effectiveness as a social
media platform for promoting small and medium-sized businesses and increasing their
sales. This study takes a qualitative approach, employing semi-structured interviews.
The sample used in this research consists of 17 SMEs that use TikTok. The sampling
technique used in this study was purposive sampling, which was based on certain
extractions to supply researchers with the necessary information. The results showed
that there are various characteristics enable use TikTok as a social media platform
that assists SMEs in developing their commercial potential. In this regard, several
strategies are used, including the usage of live features, electronic word of mouth (E-
WOM), collaboration with influencers, and creative content.
