REMOTE WORKING: THE IMPACT OF WORK ENVIRONMENT, WORKLOAD, AND WORK STRESS TOWARDS GENERATION Z EMPLOYEE PERFORMANCE THROUGH WORK ENGAGEMENT

Abstract

Remote working is currently popular because the pandemic condition has hit the world and forced humans to work remotely from home. Even when the pandemic almost ended, many workers still demand to work remotely or with hybrid systems. However, there are some issue regarding Generation Z employee performance since they are still new in the current workforce with vague working system used. This study aims to analyze the impact of work environment, workload, work stress towards Generation Z performance through work engagement since these variables seem to be impacted by the remote working condition. The researcher used a quantitative research method using online survey and purposive sampling. The data gained is being processed with SmartPLS 3 with the total gained respondents of 250 which is part of Generation Z who has the experience to work remotely. The findings showed both direct and indirect relationship between variables used in this study. There is a positive and significant direct impact from the work environment towards work engagement and performance. Meanwhile, workload has a negative and insignificant direct relationship with work engagement and performance. As for work stress, it has negative and significant direct impact towards engagement but negative and insignificant direct impact towards performance. Moderated with work engagement, work environment has positive and significant impact towards performance, meanwhile workload has negative and insignificant indirect impact and work stress has negative and significant indirect impact toward performance.