IMPLEMENTATION OF HONEY AND MUMFORD’S LEARNING THEORY TO IDENTIFY THE MOST SUITABLE LEARNING STYLE IN A FIVE-STAR HOTEL (A CASE STUDY OF FOUR SEASONS HOTEL JAKARTA)

Abstract

This research is aimed to identify the dominant learning style adopted by the employee in Four Seasons Hotel Jakarta. The quality of human resources in a Five Stars Hotel like Four Seasons hotel is one of the key factors that define the quality of services to the customers. The human resource quality might be enhanced by conducting regular training programs toward the employees of Four Seasons Hotel. Therefore, the research to identify the dominant learning style shall be conducted to support the Learning Division of Four Seasons Hotel for creating the more effective and innovative training programs. This research will use the Honey and Mumford’s learning theory to define the dominant learning style. The researcher defines the representative of each department to fill up the questionnaires that contain the questions based on the Honey and Mumford’s theory. In total, there were eighty six (86) employees that were participated. Then the researcher plans to construct a series of training program that fits the major learning style adopted by the employee at the Four Seasons Hotel Jakarta. By completing this research, the dominant learning style of the Four Seasons Hotel Jakarta is concluded. This result shall be used to develop the suggestion of new training programs along with its detail that might be implemented by the Learning Division of the Four Seasons Hotel Jakarta. In the end of this chapter, the researcher had constructed a detail training plan that fits the dominant learning style in Four Seasons Hotel Jakarta.