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FACTORS INFLUENCING CUSTOMER SATISFACTION IN JABABEKA GOLF & COUNTRY CLUB

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dc.contributor.author Qixin, Zhang
dc.date.accessioned 2020-10-20T03:05:24Z
dc.date.available 2020-10-20T03:05:24Z
dc.date.issued 2017
dc.identifier.uri http://repository.president.ac.id/xmlui/handle/123456789/3022
dc.description.abstract This study was about The Factors That Influence Customer Satisfaction in Jababeka Golf & Country Club. It is important to find out the factors that influence consumer Satisfaction. In this skripsi, the researcher used questionnaires with Likert scales and 452 samples as quantitative method and SPSS v16.0 to analyze the collected data. The research set up 3 independent variables that might influence consumer Satisfaction toward Jababeka Golf & Country Club. From the outcome of research, the researcher found out among the three variables that are functional value, emotional value, and social value. Functional value, emotional value, and social value has significant influence consumer Satisfaction toward Jababeka Golf & Country Club. Functional value is the dominant factor that has the deepest impact toward Jababeka Golf & Country Club. en_US
dc.language.iso en_US en_US
dc.publisher President University en_US
dc.relation.ispartofseries Business Administration;015201300087
dc.subject Functional Value en_US
dc.subject Emotional Value en_US
dc.subject Social Value en_US
dc.subject Customer Satisfaction en_US
dc.subject Jababeka Golf & Country Club en_US
dc.title FACTORS INFLUENCING CUSTOMER SATISFACTION IN JABABEKA GOLF & COUNTRY CLUB en_US
dc.type Thesis en_US


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