President University Repository

Browsing 2017 by Subject "Reliability"

Browsing 2017 by Subject "Reliability"

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  • ANALYSIS CUSTOMER SATISFACTION OF AIRASIA PASSENGER 
    Susanti, Merry (President University, 2017)
    The purpose of this skripsi will help people understand more the service quality and its impact toward customer satisfaction in Airlines industry. The service quality dimensions like assurance, empathy, reliability, ...
  • ANALYSIS OF CUSTOMER SATISFACTION OF PT. TORCH CERAMICS 
    Feng, Liu Jie (President University, 2016)
    The growth of retail market in Indonesia affects its competitiveness. Retail service quality is found to be important part in this market. This research is based on a case of PT. TORCH CERAMICS that has decreased stores ...

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