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THE INFLUENCE OF SERVICE QUALITY, CUSTOMER SATISFACTION TOWARDS REVISIT INTENTION IN PLANET FUTSAL

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dc.contributor.author Enlai, Wu
dc.date.accessioned 2019-07-16T03:54:08Z
dc.date.available 2019-07-16T03:54:08Z
dc.date.issued 2017
dc.identifier.uri http://repository.president.ac.id/xmlui/handle/123456789/765
dc.description.abstract Purpose The purpose of this research paper is to find out influence of service quality, customer satisfaction on revisit intention among customers of Planet Futsal in North and South Jakarta. Design/methodology/approach This research is conducted with quantitative research method. Questionnaire consisted of 32 statements has been gave out to 300 respondents who is playing the futsal in Planet Futsal. In order to analysis the results the validity is applied to testing adopt factor, Cornbrash’s alpha for reliability and Structural Equation Model applied to testing hypothesis as well. Gender, age as the demographic variables asked in questionnaire. Findings In this research was found out tangibility, reliability, responsiveness, assurance, empathy significantly influences on customer satisfaction toward revisit intention among customers of Planet Futsal in North and South Jakarta. Originality/value This study is discuss the service quality which is consists of tangibility, reliability, responsiveness, assurance, empathy and customer satisfaction significantly influences on revisit intention more deeper based on the previous studies, in order to better understanding which factors influence revisit intention for in Indonesia. en_US
dc.language.iso en_US en_US
dc.publisher President University en_US
dc.relation.ispartofseries Business Administration;015201300076
dc.subject Futsal en_US
dc.subject Service Quality en_US
dc.subject Customer Satisfaction en_US
dc.subject Revisit Intention en_US
dc.subject Tangibility en_US
dc.subject Reliability en_US
dc.subject Responsiveness en_US
dc.subject Assurance en_US
dc.subject Empathy en_US
dc.title THE INFLUENCE OF SERVICE QUALITY, CUSTOMER SATISFACTION TOWARDS REVISIT INTENTION IN PLANET FUTSAL en_US
dc.type Thesis en_US


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