FACTORS INFLUENCING CUSTOMER SATISFACTION IN JABABEKA GOLF & COUNTRY CLUB

Qixin, Zhang

dc.contributor.author	Qixin, Zhang
dc.date.accessioned	2019-07-16T04:06:48Z
dc.date.available	2019-07-16T04:06:48Z
dc.date.issued	2017
dc.identifier.uri	http://repository.president.ac.id/xmlui/handle/123456789/769
dc.description.abstract	This study was about The Factors That Influence Customer Satisfaction in Jababeka Golf & Country Club. It is important to find out the factors that influence consumer Satisfaction. In this skripsi, the researcher used questionnaires with Likert scales and 452 samples as quantitative method and SPSS v16.0 to analyze the collected data. The research set up 3 independent variables that might influence consumer Satisfaction toward Jababeka Golf & Country Club. From the outcome of research, the researcher found out among the three variables that are functional value, emotional value, and social value. Functional value, emotional value, and social value has significant influence consumer Satisfaction toward Jababeka Golf & Country Club. Functional value is the dominant factor that has the deepest impact toward Jababeka Golf & Country Club.	en_US
dc.language.iso	en_US	en_US
dc.publisher	President University	en_US
dc.relation.ispartofseries	Business Administration;015201300087
dc.subject	functional value	en_US
dc.subject	emotional value	en_US
dc.subject	social value	en_US
dc.subject	customer satisfaction	en_US
dc.subject	Jababeka Golf & Country Club	en_US
dc.title	FACTORS INFLUENCING CUSTOMER SATISFACTION IN JABABEKA GOLF & COUNTRY CLUB	en_US
dc.type	Thesis	en_US