This research is aimed to examine “Analysis of Service Quality toward Customer Satisfaction among British Council Center and IELTS English Training Center in Ho Chi Minh City, Vietnam”. This thesis will help people understand ...

This research explored the influence of Service Quality of a retail franchise towards the loyalty of international customers located on the other side of the student housing of President University. The research is a ...

The hospitality industry in Indonesia has gradually grown and become one of the promising businesses in the world. Hotel operators now focus more on the quality standards in order to meet the basic needs and expectations ...

This study identified five factors of service quality by focusing on the front office staff only, and explored the customers’ expectations and perception levels of these services. The results of this quantitative assessment ...