Abstract:
PT. Jati Petir is a labor outsourcing firm located in Cikarang, West Java, an area
recognized for its industrial sectors and substantial Foreign Direct Investment (FDI).
The organization supplies security officers to local and foreign manufacturing
companies. PT. Jati Petir has established itself as a reliable service provider, serving 70
clients. Between 2020 and 2024, recurrent incidents of fraud and theft perpetrated by
its security personnel at client organizations tarnished its reputation, resulting in
contract terminations and financial losses.
This case study used a qualitative research methodology incorporating data
triangulation to guarantee precision and comprehensiveness. Data were gathered via
direct observation, comprehensive semi-structured interviews, and document analysis.
Interviews were performed with internal stakeholders from PT. Jati Petir, including HR
personnel, directors, legal advisors, and team leaders, as well as representatives from
client organizations affected by fraud and theft, such as warehouse and HR department
heads. The study identified persistent trends and cross-validated findings by collecting
insights from both the outsourced provider and the impacted clients to comprehend the
underlying causes and effects.
The results indicated significant deficiencies in recruitment, absence of ethical vetting,
inadequate oversight, and insufficient training. The majority of instances transpired
during periods of minimal activity, facilitating internal wrongdoing to remain
unnoticed and significantly undermining client trust. To restore confidence and
enhance service quality, PT. Jati Petir must enforce more rigorous recruitment
procedures, conduct frequent ethical training, and establish robust monitoring
mechanisms in partnership with its clients.
