Browsing Industrial Engineering by Subject "Kano Model"

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ANALYSIS OF LOGISTIC SERVICE QUALITY IMPROVEMENT IN PT. Q BY INTEGRATING SERVQUAL AND KANO MODEL INTO QUALITY FUNCTION DEPLOYMENT

Chairunnisyah, Ayu (President University, 2018)

PT. Q is currently still lacking in serving and satisfying customer, the company has low attention to customer complaints and this will have an impact on customer loyalty. The fulfillment of customer expectation resulted ...
MEASURING CUSTOMER SATISFACTION IN PHYSICAL ASPECTS BY USING KANO MODEL FOR LEISURE DEPARTMENT IN PT. JJJ

Langoy, Juan Jeremy (President University, 2016)

PT. JJJ is a French company running in hospitality industry. The industry has to be really upscaling the kindness in order to make the guests comfortable to stay at the resort. Thus, it is needed to conduct this research ...

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